Last Monday should have been the first of 14 days sailing
aboard the Norwegian Jewel, exploring the beauty and majesty of all that Alaska
has to offer. Unfortunately the travel
gods were fuming that day.
My alarm rang at 3:30am but I was up before the alarm
sounded. I was scheduled to depart from
the Medford, Oregon airport aboard a Delta Airlines flight for a short hop up
to Vancouver, BC, Canada. I had reservations on the Norwegian Jewel for
a 14-day cruise scheduled to depart Vancouver at 4pm. My flight arrival should have been at 9:53am
and I was looking forward to having lunch onboard the Jewel at noon.
Now you are probably asking “Why would she fly on the same
day as her scheduled cruise?” As a very
seasoned traveler, having traveled since 1978, I am all too familiar with that
old adage “Never fly on the day of your
cruise.” It’s common knowledge that
one should fly, at minimum, the day prior.
Just too many things can go wrong and you don’t want to “miss the boat”.
Only twice during my travel career have I attempted to fly
on the same day as my cruise departure, typically caused by availability of
award travel. Both times it proved fatal.
The first was on, what should have been, a quick flight from
Medford to San Diego. With wheels down
and a few hundred feet from touchdown our captain suddenly aborted the landing,
rapidly and steeply climbing toward the heavens. Just minutes later came the dreaded
announcement advising there was an active shooter at the San Diego airport and
all runways were closed to incoming traffic.
Who could predict such an event?
Our plane would be diverted to another airport and the conclusion of
that story will be kept for another day.
This past Mondays adventure represented the second time I have tried
to fly on the same day of my cruise departure and it proved to be a very frustrating day. My Delta flight from
Medford, Oregon was scheduled to depart at 5:40am. Walking into the terminal around 4:30am I was
immediately confronted with a line of passengers stretching almost the entire
length of the ticket counter area.
DOOR #1
I had efficiently completed the online check-in process and had even
prepaid my baggage fees prior to my arrival at the airport. Unfortunately I was still required to wait in line for a passport check,
have my baggage tags issued and to drop my bag.
With only 1 person working the ticket counter, the line progressed at a
snails pace. Finally I was next in
line. I glanced at my phone and the time
was 5:23am. As I handed my passport and
boarding pass to the agent I was greeted with a snarky “You are too late for check-in.” and was abruptly handed a red card entitled
“Need Help?”. The next words I heard were "You need to call the number on the card for further assistance".
Trying to reason with the gate agent proved to be
futile. Obviously she was not a morning
person.
I stepped away from the
ticket counter and placed a call to the “Need Help?” number given as 1-855-548-2505
to inquire about alternative flights. I
was told I would be unable to use my existing ticket as it had been marked “NO
SHOW” by the gate agent. I was furious
to say the least. I had been standing in
line for close to a hour and she had
marked me as a “NO SHOW”.
I explained the
situation to the agent on the phone and with considerable time and effort I
managed to get the “NO SHOW” status removed.
Now I was free to re-book my flight and reuse my existing ticket.
DOOR #2
As I attempted to re-book my
flight with the agent on the phone, I was informed that Delta had NO seats
available out of Medford for the entire day.
I then made my way back to the ticket counter and asked the agent why
she didn’t make an announcement for passengers on DL4749 to move to the front
of the line. Her sarcastic response was
“The PA system is way over there and I am
here all by myself so I don’t have time to do that.” I once again asked the gate agent if she
would re-book my flight but her response was “You
need to call that number", pointing the my little red "Need Help?" card.
I ended up purchasing a ticket to
fly Alaska Airlines from Medford to Portland departing Medford at 7:37am. I determined that Delta had a flight from
Portland to Vancouver at 11:15am so I booked the flights and was able to reuse
my old ticket but was required to pay an additional charge of $96.40.
DOOR #3
Immediately upon landing in
Portland I turned on my cellphone to receive numerous messages from Delta that
my flight departure from Portland had been delayed 1.5 hours. Once again I had been re-booked for a 1:15pm departure. Unfortunately
this would put me into Vancouver at 4:18pm and the ship was scheduled to leave
Vancouver at 4:00pm.
DOOR #4
I attempted to book an
earlier departure out of Portland but ALL flights on ALL airlines were sold
out.
DOOR #5
I placed a call to Norwegian
Cruise Lines to let them know that I would not be boarding at 4pm but would
join the cruise at Ketchikan, the first port of call. I was advised that the option was available but it came with a price tag of $778.
At this point it became
evident that the cruise was not going to materialize so the difficult decision
was made to simply return to Medford.
Another ticket purchase, another $249 expense.
The time was now 12:10pm and
I was scheduled on a flight back to Medford at 1:40pm. Lunch seemed appropriate,
another $28.20 expense.
DOOR #6
The departure from Portland
was on time. Our scheduled arrival
into Medford was 2:40pm but we managed to loose another 15 minutes, flying around
smoke I suspected, landing in Medford at 2:55pm. Our
plane stopped on the tarmac and the captain made an announcement that we would need
to wait for the ground crew to arrive. We were only 15 minutes late. Where did they go?
Once inside the Medford
terminal I made my way to the baggage claim area as I needed to file a claim on
my luggage. My bag was checked to Vancouver and I was now back in
Medford. The office was closed with a
sign on the door saying a person would be available 25 minutes after flight arrival. Nothing else to do but sit and
wait 25 more minutes.
Finally completed my lost
baggage claim and walked out the door of the airport. The time was now 4:30pm.
After 14 hours of total
frustration, a flight to Portland, lunch at the airport, and a flight back to
Medford, two things became ever so evident and should be a lesson to anyone reading this . . . . .
ALWAYS FLY AT LEAST 1 DAY PRIOR TO YOUR CRUISE DEPARTURE
ALWAYS PURCHASE TRAVEL INSURANCE